§ 9.62.080. Mandatory abandoned cart prevention plan.

Every business owner who provides carts, or allows or intends to allow the use of carts, shall develop, implement and comply the terms and conditions of a city approved abandoned cart prevention plan to prevent the unauthorized removal by any person of any carts from the owner's premises and, if removed, to retrieve the cart within twenty-four (24) hours of the removal, or notice of removal. The owner's abandoned cart prevention plan shall include the following elements:

A.

Name of Business/Owner. The name of the owner and the business name; the physical address where the business is conducted; name, address and phone number(s) of the on-site and off-site owner if different.

B.

Inventory of Carts. A complete list of all carts maintained on or in the premises.

C.

Community Outreach. A description of the community outreach process under which the owner shall cause notice to be provided to customers that the removal of carts from the premises is prohibited, and a violation of state and municipal law. This code shall include, but is not limited to, flyers distributed on the premises, warnings on shopping bags, signs posted in prominent places near door and parking lot exits, direct mail, announcements using intercom systems on the premises, web site or other means demonstrated to be effective. Any posting of signs shall comply with applicable provisions in Title 17 of the municipal code.

D.

Cart Identification. Signs and cart identification requirements which conform to state law.

E.

Loss Prevention Measures. A description of the specific measures that the owner shall implement to prevent cart removal from the premises. These measures may include, but are not limited to, electronic or other disabling devices on the carts so they cannot be removed from the premises, effective management practices, use of courtesy clerks to accompany customers and return carts to the store, use of security personnel to prevent removal, security deposit for use of cart, other demonstrably effective measures acceptable to the city's director, likely to prevent card removal from the premises.

F.

Employee Training. A description of an ongoing employee training program that shall be implemented by the owner and that shall be designed to educate new and existing employees on the abandoned cart prevention plan and conditions contained therein at least annually.

G.

Mandatory Cart Retrieval. A plan for retrieval of abandoned carts by the owner within a twenty-four (24) hour time period of removal, or evidence of a contract with a Pasadena licensed retrieval service.

(Ord. 6891 § 2 (part), 2002)